Return Policy

Return Policy

Effective Date: 11/9/2025
Website: https://www.curvona.shop]
Business Entity: Curvona™
Owner: Lavar Watson
Email: curvonastore@gmail.com
Governing Law: United States / Texas

Overview

This Return Policy describes how customers can return eligible items purchased from Curvona™.
We take pride in quality control and strive for your satisfaction with every order.

Eligibility for Returns

To qualify for a return:

• The request must be made within 30 days of delivery.

• Items must be unused, unworn, and in original condition with all packaging and tags.

• Returns must be pre-approved by our support team.

Items Not Eligible for Return:

• Intimate apparel or shapewear that has been worn or tried on.

• Sale, clearance, or promotional items.

• Gift cards or digital products.

Return Procedure

1. Contact us at curvonastore@gmail.com with your order number, name, and reason for return.

2. You will receive return instructions and the return shipping address.

3. Once received, the product will be inspected.

4. If approved, you’ll receive confirmation and a refund (if applicable) under our Refund Policy.

Returns sent without prior approval or to the wrong address may not be processed.

Return Shipping Costs

• Customers are responsible for paying return shipping costs, unless the item was defective or incorrect.

• Shipping costs are non-refundable.

• We recommend using a trackable shipping method to ensure safe delivery.

Defective or Incorrect Products

If you receive a damaged, defective, or incorrect item:

• Contact us within 7 days of delivery.

• Provide clear photos of the product and packaging.

• We’ll review and provide either a replacement or full refund at no extra cost.

Exchanges

At this time, Curvona™ does not process direct exchanges.
To receive a different size, color, or style, please place a new order after your return is approved.

Return Inspection & Approval

All returned items undergo a quality check upon arrival.
If an item does not meet our return standards, it will be sent back to the customer at their expense.

Legal Terms

Curvona™ reserves the right to amend or update this Return Policy at any time without notice.
By purchasing from our website, you agree to comply with this Return Policy and all applicable U.S. e-commerce regulations.

We are not responsible for items lost in return transit or returns made without confirmation.

 Contact Information

Curvona™
Email: curvonastore@gmail.com
Legal Entity: Curvona / Lavar Watson
Governing Law: State of Texas, United States